Refund policy
REFUND & RETURN POLICY
Effective Date: September 14, 2026
At Equaza, we want you to be satisfied with your purchase. This Refund & Return Policy explains when and how you may request a return or refund for products purchased through our website.
1. 30-DAY RETURN POLICY
We offer a 30-day return period, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
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Be in the same condition in which you received it;
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Be unused and in its original packaging, where applicable; and
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Include your receipt or other valid proof of purchase.
Items that do not meet these conditions may not be eligible for a return, subject to applicable law.
2. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Please include your order number and a brief description of the reason for the return.
Do not send an item back before receiving return instructions from us.
If your return request is approved, we will provide you with the applicable return shipping label and instructions regarding where and how to return your package.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after receiving it.
If your item arrives damaged, defective, or is not the item you ordered, please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs or other information that may help us evaluate the issue.
After reviewing the information, we will determine the appropriate resolution in accordance with this policy and applicable law.
4. RETURN SHIPPING
For an approved return, we will provide return shipping instructions and, where applicable, a return shipping label.
If a return is approved because the item was defective, damaged during delivery, or incorrectly supplied, we will handle return shipping in accordance with applicable law and our return instructions.
For other approved returns, any applicable return-shipping conditions will be communicated to you before the return is completed.
5. REFUNDS
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within 10 business days after approval.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If you have not received your approved refund after 15 business days, please contact us at:
6. EXCEPTIONS
Certain products may be subject to specific return restrictions where permitted by applicable law. Any such restrictions will be stated on the applicable product page or communicated to you before purchase where required.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
7. CONTACT US
If you have any questions regarding returns or refunds, please contact us:
Sonbela LLC
Equaza
Email: info@equaza.com