Shipping policy
SHIPPING POLICY
Effective Date: September 14, 2026
At Equaza, we are committed to providing a convenient and reliable shipping experience for our customers.
We currently offer free shipping on all orders to the countries listed below.
1. SHIPPING DESTINATIONS
We currently ship to:
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United Kingdom
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United States
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Canada
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Australia
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New Zealand
Shipping availability may be subject to change.
2. ESTIMATED DELIVERY TIMES
The following are our current estimated delivery times:
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 5–12 business days |
| United States | 6–15 business days |
| Canada | 6–15 business days |
| Australia | 6–15 business days |
| New Zealand | 6–15 business days |
These delivery times are estimates only and are calculated in business days.
Actual delivery times may vary depending on factors outside our reasonable control, including carrier delays, customs processing, weather, public holidays, transportation disruptions, or other unforeseen circumstances.
3. ORDER PROCESSING
We generally process orders within 1–2 business days.
Orders are not normally processed or shipped on weekends or holidays.
The estimated delivery period begins after the order has been processed and shipped.
4. CUSTOMS, DUTIES, AND TAXES
For international orders, your order may be subject to customs duties, import fees, taxes, or other charges imposed by the destination country.
These charges, if applicable, are not included in our free shipping and are the responsibility of the customer.
Equaza does not control or determine the customs duties, taxes, or fees imposed by the destination country.
5. DELIVERY DELAYS
Although we work to process and ship orders promptly, delivery dates cannot always be guaranteed.
Delays may occur because of customs procedures, carrier operations, severe weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
If a significant shipping delay occurs, please contact us at:
We will make reasonable efforts to assist you in accordance with the circumstances and applicable law.
6. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because the address provided by the customer is incomplete or incorrect, additional shipping arrangements or charges may apply where permitted by applicable law.
7. LOST OR DAMAGED SHIPMENTS
If your order arrives damaged, or if you believe your shipment has been lost or has a delivery problem, please contact us at:
Please provide your order number and any relevant information so that we can review the issue and determine the appropriate next steps.
8. CONTACT US
If you have any questions about shipping or delivery, please contact us:
Sonbela LLC
Equaza
Email: info@equaza.com